Privacy Policy

What we collect

• Email address (if provided during registration)
• Telegram user ID (for bot authentication)
• Payment information (transaction IDs, not card details)
• Subscription metadata (plan, dates, status)

What we do NOT collect

• Browsing history or visited websites
• DNS queries
• Traffic content or payload data
• Source IP addresses of VPN connections
• Connection timestamps or session duration

We operate a strict no-logging policy. We do not monitor, record, or store any VPN traffic.

How we use your data

• Account management and authentication
• Processing payments and managing subscriptions
• Sending service notifications (subscription expiry, IP rotation)
• Technical support

Third parties

We share data with: Telegram (bot interactions, Star payments), Hetzner (server hosting, EU jurisdiction). We do not sell or share your data with advertisers or data brokers.

Data deletion

You can request full account deletion at any time through the Telegram bot or by contacting support. Upon deletion, all personal data is permanently removed. Payment records are anonymized for accounting purposes.

Infrastructure

VPN servers are located in Germany and Finland (Hetzner Cloud, EU jurisdiction, GDPR compliant). All data is encrypted in transit. Database backups are encrypted and stored in EU data centers.

Contact

Questions about this policy: @klivio_bot